My wife and I went on an MSC Carribean Cruise, the Cuba Special Cruise, from December 22nd to December 28th, 2015. On December 22nd when we arrived at Rome Fiumicino Airport we were welcomed by three very nice young ladies who helped us to carry out the check-in procedures. So far so good, but as soon as we reached our gate the ordeal started. The Meridiana flight, coming from Milan, that MSC had booked for those who were going on the "Cuba Special Cruise" had a three-hour-delay; consequently we arrived in Havana three hours later than the scheduled time. Once in Havana we were pushed like cattle to the buses by people who only spoke Cuban-Spanish.
BOARDING THE MSC OPERA SHIP: when we boarded MSC Opera Ship things got even worse: each of us was given a cruise card with our name and cabin number on it. Nobody helped us to reach our cabins on that big ship. There were some crew officers in their elegant white uniforms looking at us without even raising a finger to help us who were exausted and absolutely lost. Would it have been too costly for MSC to organize a Welcoming Committee to welcome their passengers on board, to make them feel at ease and help them to reach their cabins? When at last we reached our cabin, an aurea cabin which had cost us a lot of money, we saw that it was very small and with an extra bed on the wall. Of course, my wife and I didn't need that extra bed which dwarfed the cabin making it look even smaller and uglier that it already was.
Dialing 99: at this point we had questions we wanted answered, so since on the Daily Planner it was written that we could contact "Reception" dialing 99, we called but got no answer. In the next couple of days, after dialing that numer several times without getting any answer, we realized that if on board we needed any kind of help we had to go to Reception Desk or/and to the Excursion Desk.