Had high hopes as many people have raved about Regent. Even those (titanium level) cruisers agreed that this was not anywhere near the service and quality they advertise.
There was a lot of talk that since Norwegian has taken over, Regent has tried to cut costs and service has gone downhill. I can't speak to this as it was our first cruise with them, but it was not worth the high price paid.
2 days in Vietnam were missed due to weather. Disappointing but understandable. But then they routed us to additional days in ports (one day planned in Manila and Brunei turned into two days at each) in which they could not plan any tours or provide any services. All excursions are included in the (premium) sailing price; having NO TOURS on two days at ports is totally unacceptable. You would think that passengers would get at least some sort of refund (since customers did not get the tours they signed up for on missed port days) but no acknowledgment of this. Destination Services personnel were of no assistance at all - finally found private tours but obviously had to pay out-of-pocket for them. Also missed another port (Kota Kinabalu, Malaysia) as the destination arrival days got switched and they apparently could not accommodate the ship on the desired date. So, missed three port days and three days of touring, got one additional day at sea and two days where no tours were provided.
This was billed as morning city tour during which the Grand Palace, Reclining Buddha and other places would be visited. In fact, it was a drive-by in a bus that did not even stop. We were actually told by tour guide that we were passing a building in which the Reclining Buddha was housed as we drove by. Seriously?!
Tagaytay Ridge Excursion: Bamboo organ at Las Pinas Church was interesting but probably not worth a 30 minute stay. Crazy long bus ride (4 hours!) - so much traffic that everyone was getting super cranky and hungry. However, a beautiful view of Taal Lake and Volcano and the lunch was fantastic!