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Azamara Journey Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
829 Reviews

Disaster on the Journey

Azamara Journey Cruise Review by Berelle

49 people found this helpful
Trip Details
  • Sail Date: Sep 2015
  • Destination: the Panama Canal & Central America

Out of 35 previous cruises this was the worst .RCCL should be ashamed . The crew of the Ship tried their hardest but couldn't overcome the fact that this ship was not ready to sail as a luxury cruise . it was just out of drydock and it wasn't finished .

our problem started with the booking . we weren't told about the refurbishment till much later . i was given a specific stateroom and told it was ours for both cruises . However,when i got the air they had changed my room without notifying me and said we would have to change rooms ( packing and unpacking ) tried to rectify several times to no avail . no curtesy .Finally a ship officer got it fixed after boarding . No reason for the stress . E-mail one day earlier said boarding would be 2-4 pm - sailing at 5 . over 600 guests waited 3 hours -the ship wasn't ready

on board the disaster ! no towels, no toilet paper no rods in closets the laundry not finished - paint still wet with fumes -windows dirty - pent house suites not finished some rooms with water on floors -painting not finished -hot tubs not working-etc.

too many unhappy passengers and the tone of the ship was not joyous- too many guests saying " NEVER AGAIN " complaints everywhere .

much more but enough . RCCL , no wonder luxury guests are no longer satisfied . You made a special experience a bad memory and made this cruise a reason to not return for Azamzra

Berelle's Full Rating Summary
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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