Flew to San Francisco 2 days before our scheduled cruise departure, to see the sights around the area. Wanted to be there because too many things can go wrong flying in the same day as the cruise. This way we are rested rested and ready to board at our scheduled time. The problem was NCL gave us the notice of delaying departure by 1 day, less than 24 hours of our scheduled boarding time. We were on a tour of Alcatraz Island, with limited cell phone service, trying to find a room for an extra night. No such luck! Our hotel was already booked up because of a convention and spring break. No room for us there! Staying at Fisherman's Wharf, we were just blocks from the cruise terminal. We were desperate in a unfamiliar city! Holiday Inn finally found us a room about an hour north of SF, across the Golden Gate Bridge in Mill Valley. So, the next day we check out, get in a taxi, and head to another hotel. Then have to come right back the next day to board the ship. Of course there were no restaurants, or anything else near our hotel. My main complaint is NCL should have given us more of a notice!

Hopefully NCL will pay our the extra night for a hotel room like they said. I asked for the round trip cab fare we had to pay, and for the meal at a restaurant we had to walk about 3/4 of a mile to and from, (along a highway and feeder roads) because of no restaurants close by. I will be happy then!

The way NCL sent out notice of the 1 day delay was a disaster! I got 3 texts and 3 recorded phone messages that afternoon and evening. Telling me to call a toll free number for more information. Also, there were 2 messages left on our home phone, and with our son, who was our emergency contact while cruising. NCL even called the agent we had booked our cruise with. (She was no help.) When calling the toll free number to find out more information, there was a long wait to try and speak to someone. Some of them didn't know what was going on. Not one person with NCL could tell you what time to show up. Read more