• TRAVEL NOTICE: Learn more about COVID-19
  • Write a Review
  • Boards
  • Log In
  • Find a Cruise
  • Deals
  • Excursions
  • More

Celebrity Infinity Review

4.0 / 5.0
Editor Rating
1564 reviews
20 Awards

Infinity lack luster ship, Great ports and Panama Canal trip

Review for Celebrity Infinity to the Panama Canal & Central America
User Avatar
Janton47
First Time Cruiser

Rating by category

Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Cabin

Additional details

Sail Date: Mar 2009
Cabin: Deluxe Ocean View with Balcony 2A

Veranda Cabin on the 8th deck. Captains Club member There is a problem with the air conditioning on the ship. Either that or they are cutting the AC use to save money. The cabin area hallways are hot. I even thought the AC was shut down in the middle of the night. Everyone I spoke to woke up in the night, hot and thirsty. The dining room was hot, the buffet area hot, and most public areas were warm. The hot water is having a problem and according to one of the staff they have no idea what is the problem. Hot water disappears for days and then comes on. Hot in the sink and cold in the shower! Guest relations said they would send a plumber. On deck 2, 3, Constellation Lounge on 11, and the spa area had terrible sewage smells. Bring your own hair dryer if you can't use the vacuum hose type the ship provides.

Our preboard package said - boarding at 2pm. We met people in our hotel in Santiago and they said we could get on at 1pm. In fact our van (travelling with another couple) got us to the pier, and we were on the ship at 12:30. We went right over to Guest Relations to ask about upgrade availability. Mr. Gomez - "the ship is full." AT 4:00 my husbands went back to GR to inquire about missing luggage and another GR person was telling another passenger - yes, there are upgrades, but now they are all taken - would you like to be on the wait list? We were #8. The one time , we had a chance because we were early it got screwed up! I wrote a note to the head of GR and never heard back during our entire cruise! You think they care.

Cabin is very comfortable - good mattress and nice sheets, duvet and pillows. Our soap and toiletries not replenished automatically.

Cabin Review

Deluxe Ocean View with Balcony 2A

The concierge class on this ship is about 3 feet bigger/longer than the veranda cabin. If you can spend a bit more go for the larger (longer) cabin. Stay away from the elevator area cabins, light shines under your door.

Find a Celebrity Infinity Cruise from £769

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.