Our Paris to Normandy Cruise was scheduled while Seine was flooded. The first 3 days in Paris pre trip, we stayed at Ampere' Hotel which had broken AC and tiny rooms. The Viking representative, Pamela?, knew little of what our cruise was going to do in lieu of boarding the boat. She was more interested in making sure we each greated her before we began to talk to her. Everyone understood why we were not able to board our ship for the first 3 days of the cruise. This was NOT the problem. Luggage was lost between hotels. When asking if our luggage was found or what they were doing to find it, cruise director Michael said "it's only luggage". At the next hotel, Le Meridian, again no AC or working refrigerator.

Evening meals were comical as waiters threw napkins at guests, berating guests for not using correct silverware, one tossing his coat in the center of a table, stomping off. Diners left. Tours were very rushed. No time to both dive in to a shop and find a restroom. Many, many details and monuments were left out. In Paris and Versailles, Bruno was our tour guide....rude remarks about Americans eating so much and not urbane enough to push through lines etc. He gave little historical information and wore same clothes two days.

Once on the boat accommodations were much better. After only 2 days on the ship ran out of 1664 beer. Tour of Rouen and Normandy beaches were much better...though rushed. Finally, we board the Viking bus to head to the airport and home. After 4 hours at airport ticket counters and luggage check-ins for return home flight due to Viking not informing us of a change in our flights. Each of our 3 couples had to pay $3400 for new one-way tickets. Viking told us to get our refund though insurance which only covers $3000. Insurance said it's not their problem.....still fighting with Viking for a refund of our airline tickets. What a waste of our precious time and money! Never again!