Azamara Quest Cruise Review by TorontoEh
- Sail Date: July 2016
- Destination: British Isles & Western Europe
- Cabin Type: Club Veranda Stateroom
We have dietary restrictions, but the main dining room staff, particularly Monico, made sure these were accommodated. We also liked that we did not have to dress for dinner, but could wear nice jeans.
Quibbles: We could never have dinner in the buffet restaurant, because their menus did not usually work for our diet. I am sure if we had asked, they would have helped, but it was easier to just eat in the dining room We certainly enjoyed our breakfasts in the buffet though and lunch on the patio.
The ship docks in the port for a longer time than most, yet they did not take advantage of this by allowing a half day tour in the morning and another in the afternoon. Instead almost all the tours left at the same time. They also chose odd itineraries that missed the attractions we really wanted to see and did not seem to take full advantage of the port, so we ended up booking most of our land tours privately - not a cost effective move for Azamara. This seems to represent a problem in head office/ land tours, that appears to operate separately from the otherwise excellent experience on Azamara. The policies they set are silly at times. For example, they changed the port at Ayr to a far less convenient location for those going ashore, and automatically cancelled our land tour reservation with them, although the tour was unchanged except for costing $5 more. What any one experienced in providing customer care would have told them was to rebook the excursion, eat the increased cost, and advise people that they could cancel if they wanted. Instead I had to waste my time rebooking. When I tried to contact someone in head office to give this feedback, it turned out the customer service agents, who were all very good, don't have this info, only an email address where the response might as well have been automated.
But these are quibbles. Azamara offered a great itinerary, facilities and crew. They have so many returning passengers that they are clearly doing most things right. We will be among them.
Port & Shore Excursion Reviews
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