As a shareholder of RCCL I am really appalled by my recent cruise experience on this ship.
It was like drinking warm "COLA" without the fizz! The product was subjected to savage cost cutting by RCCL and very poor management structure by RCCl which relies on "bullying " the staff to be pleasant to passengers to make up for the shortfall of quality!
The ship is managed from Miami with people there who have no idea how to treat a worldwide clientele. The management structure is top heavy and relies on the Hotel Manager and the head Maitre'D to sort out the daily mess of the incompetent heads of some departments who are there with their partners who may also be working on board who have a very "cosy life " on board.