This is our 5th Regent cruise, first since take over by NCL, one of the mass marketing cruiseline trying to break into luxsury market and we were curious to experience the changes. We noticed the change in staffing level which caused late delivaries of meal service, lack of service in buffet area. Example, there were always plenty of staff to assist with plates full of food to your seat, never had to ask for coffee or forgetting special order of eggs and had to go back or ask the wait staff. Large number of new staff being trained on the job. Another example, as an all inclusive package, they always served lunch off the ship, when lunch time overlapped at local restaurants, but now you buy your own lunch?
On every excursions, there were always destination staff member traveling with us, along with guides. Now non onboard to assist.
House cleaning staff was great, wait staff definitely worked hard to please, but cutting back on staff level definitely is beyond their control and do the best you can with what you got!
NCL definitely should not influence their level of reputation on the totally different product for the sake of profit margin. The luxsury catagory cruiseline is becoming very competitive and certainly hope that Regent's product standards are sacraficed.
Question is will the regulars over look some of these cost cutting, because of largest cabins in the industry? We want the old Regent back!
Still the best and largest cabins in the industry.
good guide, city tour which included canal tour was very interesting.View All 32 City Tour Reviews
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Weather did not cooperate
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very interesting, just remains of old fortress and some reconstructed.View All 114 Peter & Paul Fortress Reviews
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Good distance from central London, used Uber with flat 100 UK straight to cruise terminal.
Taxi or car service double.