Ovation of the Seas Review

4.5 / 5.0
757 reviews

Nice new ship but poorly run

Review for Australia & New Zealand Cruise on Ovation of the Seas
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BonnieAdelaide
6-10 Cruises • Age 60s

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Sail Date: Dec 2016
Cabin: Interior Stateroom with Virtual Balcony

Thought it would be good to experience a short duration cruise on a new mega-ship after previous cruises on older and smaller ships. Cruise Director Joff Eaton was superb and the technology used throughout the ship was amazing. We had an excellent inside cabin and room steward and the virtual balcony TV screen was excellent. We were not travelling with children but the children we saw on ship were well catered for with some really excellent activities. Most of the entertainment was good, some not so. The remainder of the staff were trying but not achieving, English as a second language was the worst problem. Meals were rarely delivered correctly and most meals were well below expected standard. The on-board computer system had all sorts of issues and a lot of passengers were frustrated by not being able to book activities, while room account information on cabin TV screens was sometimes inaccurate. Some of the staff actively encouraged unfair queue jumping for obviously able bodied people for events and activities, which we found very annoying. No on board laundry facilities for passengers unless you pay for the service provided. No shop on board for simple items such as toothpaste or bottled water. Embarkation at Fremantle was fairly disorganised, Disembarkation at Adelaide was slightly better. Did not do any shore excursions as this was a straight transit from port to port.

Cabin Review

Interior Stateroom with Virtual Balcony

Interior Cabin - Excellent, the virtual balcony TV screen showed live footage from outside the ship.

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