Crown Princess Review

4.5 / 5.0
2,240 reviews

Declining Cruise Experience

Review for South America Cruise on Crown Princess
User Avatar
csmaslin
10+ Cruises • Age 70s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Mar 2017
Cabin: Balcony

We chose this cruise based on the itinerary and a long history with Princess. This ship really needs to be dry docked for R&R (remove and replace) things like, beds, toilets, carpets, railings and a few modern updates. Our Caribe balcony needed cleaning, new carpets and the balcony table, chairs, rails and windows never were cleaned unless we asked the steward to do it daily.

What is it about the rude waiters and assistant waiters in the dining rooms? They think nothing about interrupting conversations to push pastries, alcoholic drink cards, speciality dining, photos and other stuff.

Most dining requests get lost in translation? For example, I ask for a large glass of tomato juice and I receive two small glasses. It's not like there aren't large glasses already on the table. I have witnessed people requesting decaf coffee being served from the same pot filling caffeinated coffee cups. A request for a slice of tomato for a delivered sandwich and it arrives with the center missing; so primarily it's just a ring of tomato skin. A request for Cheese, comes back shreaded and not sliced. It's almost like you have to have a picture of the food item you want, prepared like you want, to get it the way you want. Kinda like having the menus dfrom Japan.

Response from TaylorW, Social Team, Princess Cruises

Hi csmaslin, we apologize for your disappointing experience onboard Crown Princess. Our team strives to provide impeccable service to each and every guest, and we are sorry that you did not...

Cabin Review

Balcony

Cabin BA

Needs to be updated, carpets replaced, television needed adjusting, balcony equipment needed cleaning, toilet scratched and unpleasant to look at.

Port Reviews

Martinique

Not much to say, just went into town and found a place to drink beer

Rio de Janeiro

went on a walk about, nothing to report

Buenos Aires

Been there before and nothing new to report. We took a taxi to the largest mall in town and walk around a bit.

4 Helpful Votes
previous reviewnext review

Find a Crown Princess Cruise from $128

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.