Good friends of ours convinced my wife and I to book this cruise two months before the sailing. I absolutely was so impressed and felt totally pampered by the team on the Serenity. All the fine staff aboard really do enjoy what they do and go far above and beyond to insure a very high level of guest satisfaction. This was our 7th cruise after six in a row with Royal Caribbean......well Crystal is certainly a much different kind of company. I felt the "Crystal Touch" throughout....from the personal greetings at the start of each day right through to the evening turn down service!
personal touch everywhere on the ship
Very well appointed, clean and bright. Small details like extra reading lamps have already been thought of. It's a little cramped (width wise) but with so many reasons to attend the public areas on the ship, this is a very tiny point. Very comfortable bed and sheets (my wife and I slept well).