Viking Helgi Review

Unpleasant surprises!

Review for the Baltic Sea Cruise on Viking Helgi
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Radster
First Time Cruiser • Age 80s

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Sail Date: Aug 2009

Booked a Categrory B, Deluxe Cabin on the Viking Surkov for the Waterways of the Czars cruise (Aug. 10-22,2009). On day one of sailing there was an obnoxious smell of raw sewage in our cabin and in the hallway. We informed reception and were told that this is normal when the ship is in motion, the sewage sloshes! We were unable to sleep because of the stench and the fact that the A/C didn't work. Other travelers complained, with the same results... There were two large pipes leading from the ceiling into a very large wooden box in the floor, right next to the bed. The picture in the brochure shows a small table and 2 chairs - non existing! The entertainment on board (as per brochure) is also non-existing. There was a Vodka tasting, at 15 Euros per person. The Russian folkloric entertainment was in a tent and cost 26 Euros per person. Check your credit card bill - Our entire cost of the trip was paid by c/c and there was a $600 "foreign exchange fee". We booked through California, why would we have to pay this charge? Your US Dollars are being sent to Switzerland! After much aggravation, the $ 600 were refunded. On board, they use a unit system (which equals Euros). The last two days of the cruise (after the bills were settled in Euros) they switched to Rubles! The food was good until it came towards the end of the trip, by then the salad bar looked beyond wilted. The endive salad was rotted! My feeling is that Viking could care less about the comfort, or health, of their travelers. They have your money up front and know that you won't take the same cruise again. I have this gut feeling that perhaps this company is not above board.. We have traveled all continents and plan on continuing our travels but definitely NOT with Viking Cruises!Kizhi Island Located on Lake Onega (Europe's 2nd largest lake) Open air

architectural museum & UNESCO World Heritage Site. Wooden churches

& other buildings were brought here from other parts of Russia.

Cabin Review

Cabin B

Cabin B Deluxe #309 on Viking Surkov

Not at all as advertised -

One chair in front of combination desk/cubboard. No drawers to put your clothes in. Two large pipes. reaching from the ceiling into a large wooden box on the floor - RIGHT NEXT TO THE BED!

This is NOT a deluxe cabin and should not be priced or advertised as such!

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