Willi from philly in the main dinning room along with his additional staff was the only thing that made our trip worth wild. All the rest of the staff besides a handful of bartenders including marlin from the pool bar our stateroom arrendeent, flowrider and rock climbing personnel were rude short and unfriendly! The few mentioned above were the only ones who cared to talk to guest. With a party of 16 the first thing I did when we got on the ship at noon was go straight to the main pool and tip one of the servers 60$ and told him to please take care of us and we will continue to take care of him.. this particular server never returned and was rude and every day after that we saw him.. we cruise several times a year and this was my first experience on royal Caribbean and it was horrible... not to mention the only reason I booked this cruise along with 15 others was for st Lucia to hike the pitons and my son was planning on proposing on top which st Lucia was planned out and then the ship decides to inform us on a damn flyer that was handed out while boarding that st Lucia was no longer a stop... they never even had the Courtesy to verbally tell the guest of course no one in my group took this well because they all knew my sons plan. Him and his girl friend wanted to do this cruise so they could go back to st Lucia one more time for the climb it was absolutely beautiful their and we flew from FL to PR jut for st Lucia we could of easily taken a cruise out of FL if not for that... lastly due to everyone being pissed off we went to the pool started drinking and having fun now mind you our group all consisted of family including grandparents our group was in no way rude disrespectful or inappropriate yes we were drunk but it's a cruise and we all purchased the drink package so I think that's allowed but we were all standing and communicating without a problem the only person that was overly intoxicated was my sons girl friends grandmother who did not make it to the safety meeting due to being sick... security then decided to put a hold on my entire parties drink packages and would not let us have a drink or get off at the port until we had a "meeting" I just don't understand this no one was in danger or rude I have seen much more intoxicated people on a cruise. A handful of people were not even intoxicated they put the drunk people to sleep but yet you felt it was okay to decline their 363$ drink package! This is not to mention my shower backing up and flooding the bathroom every day and I requested it to be fixed every day and the day before the cruise is over it gets fixed, 2 month old milk in fridge/cooler, dirt in the bed and nasty room.