Many areas were noticeably downgraded. For example, many of the signage on the buffet items were missing, and on many days, the soup remained a mystery and remained untouched by many that stopped by to look into the unmarked kettle. Chicken fajitas were offered; however, no tortillas were available despite asking day after day. It was not uncommon to see waiters, servers and bartenders couching into their hands and then going on about their job; this despite a concerted effort to dispense hand cleaner to incoming guests to food service areas. Food quality has definitely slipped too, not only in the buffet lines, but the main restaurant food has gone from 'choice' grades down to 'select' meats, and even the 'prime' rib was uncuttable with the special steak knife provided, and the meat had to be sent back. Other areas of downgrades: no separate line for Captain's Club members at check in as stated om the cruise documents; ship maintenance was shoddy--for example only the top of the railings were varnished with the bottoms in a state of decay; shower tile grout was stained or missing; large cushioned seating units in disco were broken and tipsy, even after reporting an injury occurring as a result of the unstable seats that were obviously unsecured. One bright spot remained that reminded us of the way Celebrity used to be--that was the high quality of personnel behind the Guest Services Desk. In the several instances we had business to conduct or questions for the customer service staff who spent their time resolving issues and concerns, the performance was exceptionally high quality and consistently helpful and caring.Several balcony cabins which had no obstructions in last year's

Celebrity catalog, now have window washing platforms, ladders and such

partially obstructing the views, and a small footnote was added to the Read more