Having been on 2 previous Thomson cruises and thoroughly enjoyed both, we thought this cruise would have the same high quality and pleasant experience. HOW WRONG COULD WE BE?? The whole of the first week, all the passengers had to wear fleeces, jackets or in my experience a woollen shawl everywhere - except our cabin! The air conditioning was on full blast for the whole of the week in every bar, dining room, place of entertainment. One could not get away from the cold air blasting into your body, except in the cabins. We spent a lot of time in the cabin that first week but couldn't even watch tv, because it didn't work properly. When I complained to the correct person on board about the cold more than once in the first week I was told it was a fault that was being rectified. It was rectified THE SECOND WEEK. Everywhere you went the first week you had to wear something to keep you warm - eating in the restaurants, seeing a show, having a drink in a bar, everywhere. The food in all the restaurants on board, bar the one you had to pay for, had exactly the same food served every day. The Deck Buffet had a warmed up different version of the previous days food, but did also have lots of other things to eat as well, which was good, because we had uncooked fish twice on board and didn't want to get food poisoning so went to the buffet every meal time from then on. When I got back home I wrote a letter informing head office of these complaints and faults on behalf of Thomson Cruises I was completely ignored for about a month. I then received a letter telling me they could not listen to my complaints (which they disputed) because I DIDN'T FILL A FORM IN ON BOARD SHIP. I even wrote to the managing Director Mr Richard Sofer of Thomson Cruises TUI. But that letter was sent back to me saying address unknown. The address I used was the head Office address on line and I also had the post code from Thomson Cruises chat now complaints on line. So now we use P&0 for our cruises and Thomas Cooke or Virgin for our other holidays.