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Viking Torgil Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
62 Reviews

Started well then downhill

Viking Torgil Cruise Review by goldenking

2 people found this helpful
Trip Details
  • Sail Date: Aug 2017
  • Destination: Europe River
  • Cabin Type: French Balcony

Picked the cruise up at Porto for our anniversary. The first 2 nights service and food was 5 star. After that things went downhill quickly, allegedly the chef was taken to hospital. This should not have made any difference. Service in the restaurant was slow, if you don't order a starter your main course can arrive an hour later! Plates were not cleared from the previous course or cutlery not replaced. Orders were mixed up or the wrong thing arrived. The staff kept smiling throughout but really was not 5 star. Free flowing wines and drinks available with the meal or from the café bar outside the restaurant. Loved the cakes on offer 24 hrs. Many guests entered the restaurant without sanitizing their hands or even changing from their day clothes ...surely a member of staff could be employed at the door. Hygiene should be a priority on a boat.

Free water in cabin and able to bring wine bought ashore to the evening meal.

The scenery was stunning the further we got up the river. The boat docked in remote places with no cafes or shops but added to the charm.

BUT I did get left behind...serious breach of security. I was not going on the day trip and the boat moved upstream. It did not move far I was told once rescued, but I didn't know how far when I saw it moving up river. The staff should have warned me the boat was moving. Even if only just few meters. Something is wrong with their check out system, not aware where their guests were. I could have been miles away and on returning the boat had gone!

Expect better for an expensive holiday.

goldenking's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
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Cabin Review

French Balcony
Cabin C 207

Cabin was big but lacked a chair. Stool was tucked under the work top and heavy to pick up and move when applying make up. Plenty of storage space. Fridge and daily water in room. Good quality toiletries in the bathroom. Rather smelly when docked up agents another ship and dark. Wardrobe lights on all the time. Useful night light in bathroom.

Port & Shore Excursion Reviews

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2 Reviews Written
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