This was our first river cruise. We boarded after 3 days in Amsterdam, which is a great city, by the way. It was well worth the extra time. We had a little trouble finding the ship as the one we were to board had been replaced by a sister ship. It was a twin, however, and offered a very similar venue and service. We were greeted with a nice drink, lunch and an easy check-in. The next couple hours were for unpacking and exploring the amenities. All was as advertised. The Emerald Sun is only about two years old, quite beautiful and offers all the modern amenities. My wife enjoyed the pool and exercise room, while I enjoyed the running track on the top deck and the sun chairs on sunny days.
Over the next 15 days we found the staff to be very friendly and helpful, especially Yana who was the coordinator for all things touristy. I don't think Yana slept and was exceptional in a minor crisis when we were not able to pass under a bridge. She organized our stay in Vienna in a 5 Plus star hotel and arranged transfers, tours, meals, etc. without incident. She was exceptional to the very end.... of our trip....not us. Robert, the ship coordinator, was also very organized and always there to wave goodbye upon our departures and greet us upon our return. All of the staff were exceptional.
The food was very good in my estimation. There were smorgasbord style meals for breakfast and lunch, and a gourmet meal in the evening. The staff moved meal times to accommodate our various activities and were always generous with the wine that was regional with our approximate location. The tables were placed so that those who wished to socialize could do so, and the more isolated types could isolate. There was also a more limited meal in another area for breakfast and lunch that offered peace and quiet, albeit a limited selection. I, personally, enjoyed the peace and quiet. My one complaint about the meals would be that the gourmet dinner took about two hours. I enjoy such a meal about once a week, but every night is a bit much for me. The food was of very high quality throughout.
Clean, quiet, fairly well appointed for a ship, and a great window. I would probably get a little bigger cabin next time.