What an experience this was. We have been on many cruises however this was our first msc cruise and/or international cruise experience. Captain marc massa and his crew make this a personable and awesome adventure. Embarkation was the quickest we ever experienced as was disembarkation.... The ship is elegant - clean and beautiful. Don't miss the bingo experience - the michael jackson show or the opportunity to try all the different and new things this cruise line offers. Due to hurricane irma our itinerary was changed however we couldn't have made the choice of islands to change to better ourselves. The excursion desk took care of our credits from pre-booked cruises and handled our new choices without a bother or interruption to us. Costa maya we booked a catamaran snorkeling trip of which we went on however once we crossed over the reef it was clear the seas were just too ruff to have an enjoyable and safe snorkeling experience so we returned to the marina where we found that they took care of having more than enough taxis there to get us back to the port at no charge as well as the excursion was never charged to us.... Wow not half refund but yes a complete n/c to us.... Service was like this the entire cruise.