We previously had a great experience with Scenic when we went to New Zealand 18 months ago. Our expectations of this river cruise were met and exceeded. The ship's specifications and comfort level were very good indeed. The customer service was excellent with a can-do attitude, very friendly and professional standards. The food was lovely.
All the crew were very friendly and made you think you were their only customers and not that they were repeating this time and again. There was a small problem with the room which was repaired thoroughly and very quickly with no inconvenience to us at all. The meeting and greeting each time we left and boarded the ship was very welcoming and also very reassuring that security was taken responsibly. The pianist played almost continuously and really came into his own during the top deck barbecue one lunch time. This was glorious. Great food, atmosphere, music and sunshine!!
Food and drink were lovely at all times - just go on a diet before you start your holiday. We were not left wanting at any time.
Beautiful beds. Innovative and generous storage space. Temperature controls. Fully carpeted. Balcony with electric window. Stylish and comfortable. Plug sockets are multi national but if you need an adaptor the crew can provide this. Sound proofed as the only sound from one neighbouring cabin came from the toilet flush.
The tour guide was good and the city is beautiful. It's quite small so doesn't take very long to explore it. Everything about the visit was lovely but it was a shame that the food provided at the restaurant was poor.