I chose the cruise for two specific reasons - sailing ship and voyage highlights. Third time on Wind Star, third time did not actually use the sails for sailing power. Per corporate, should not expect the masted ships to actually engage in sailing. Will be a very rare occurrence. Won't bother to book again. Secondly, voyage highlight was to visit Plitvice National Park in Croatia, but then somehow, no such excursion offered. Corporate response: sorry if I felt their marketing was misleading. Final straw - Guest services manager answered my phone and cancelled the delivery of my lost luggage to the ship. I didn't ask her to answer the phone, only charge it since my charging cord was in the lost bag. Corporate says she acted appropriately in answering my phone, and they accept no responsibility for the $150 cab fare I incurred in order to get my bags from the airport. I realize it was a miscommunication on her part with the Croatian caller, but having taken it upon herself to answer my phone, AND inadvertently cancel my luggage being delivered to the ship, I felt Windstar should feel accountable - NOPE. Just hope nothing goes wrong if you book with them. Also, be aware that the excursions are VERY pricey and bus group travel (with all that that entails). I think describing it as "your own private yacht" is a real stretch. I could go on regarding that subject, but my suggestion is just to temper your expectations. It is wonderful to travel on a small ship, but don't expect "private yacht experience" when virtually every schedule is completely out of your control and not necessarily very efficient for the guests.