Monarch Queen Review

-- / 5.0
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Very good cruise for the price

Review for Europe River Cruise on Monarch Queen
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Ladybentley
10+ Cruises • Age 70s

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Sail Date: Sep 2017

We booked this river cruise because of the great deal offered and because of what was about half-price we thought we got good value. The staff were friendly and welcoming, the tours were excellent and on the whole, the ship was comfortable.

When we arrived we were greeted warmly, our baggage was immediately taken off us and carried onto the boat. The reception staff were always pleasant and helpful. We were directed to the lounge where there were soup, open sandwiches and cake being served for a light lunch. Shortly before 3pm we were escorted to our cabin and shown around. The cabin was small but quite comfortable with one armchair and a footstool in front of the small desk area, although we would have preferred an upright chair. We liked the French balcony which allows you to look out and get fresh air without wasting space on a real balcony that isn’t needed on a river cruise especially as often you’re rafted up to another boat. There was enough storage and room for suitcases under the bed. However, the bed was disappointing with a mattress that definitely needs replacing. It was very hard and even after we requested and were given another duvet to lie on, the bed sagged to one side and was uncomfortable. The duvet was also old and lumpy. We do wish people would provide a top sheet instead of just a duvet in Europe. We were near the back of the boat and did find it rather noisy for sleeping the first couple of nights. But we quickly got used to it and it didn’t bother us for the rest of the cruise. We were quite happy with the housekeeping service and the room was kept clean.

The small bathroom was good and had a decent shower. However, we woke one morning to find our toilet wasn’t functioning; a situation that lasted nearly all day as we had to wait for an engineer to come on at the next stop. Ours wasn’t the only one and another couple had several instances of their toilet flooding throughout the trip. Also, occasionally there was a whiff of an unpleasant smell in the bathroom. Clearly the plumbing system needs an overhaul.

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