Very disappointing cruise. RC really lowered their standards. We felt like we stayed at a cheap Motel. The couch in our room smelled terrible, was faded and stained. The carpet faded and wrinkled. The sheets thin and yellowed.

Apparently Puerto Rican’s got a great deal with RC and their loyal high paying guests were used to subsidize their travel. Windjammer was filled with rude, loud groups of people gathering for hours making it impossible to find seating. Music and entertainment was geared toward the Hispanic population on the ship.

The entire ship smelled like raw sewage and was in poor condition. Bar and dining room service was subpar. We were charged for beverages after we had purchased the premium drink package at the time of booking the cruise. One could tell the staffs hearts were not in it. We felt like we bothered them asking for anything. We were charged $100 for 4 pool towels on the last day of the cruise. We got turned away by the attendant by the pool and told we could not return them there and needed to go to the customer service desk to do so. After waiting in line for 45 minutes, the customer service rep rolled his eyes at us, pulled out a cruise compass rudely stating they were due by 9 pm and we failed to do that. Read more