We have cruised with Princess many times before and are fully versed with what to expect and the service that Princess supply.

Our problems started with embarkation. There was absolutely no organisation to this at all. Outside of the terminal there was virtually no one around to ask and more by luck we managed to find the right place to leave our luggage. Inside the terminal was much worse. As we are now elite on Princess we should have preferential boarding but the queues were huge and no one managing it we finished up in the wrong queue and the process took about 3 hours before we had our cruise card.

Part way into the trip Princess did acknowledge that embarkation was a mess and credited everyone's on board account with $50. Read more