• TRAVEL NOTICE: Learn more about COVID-19
  • Newsletter
  • Write a Review
  • Boards
  • Find a Cruise
  • Reviews
  • Cruise Tips
  • News
  • Deals

Seven Seas Mariner Review

4.5 / 5.0
Editor Rating
360 reviews
29 Awards

Very disappointed

Review for Seven Seas Mariner to the Western Caribbean
User Avatar
saustinp
2-5 Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Dec 2017
Cabin: Deluxe Suite

We wanted a luxury cruise on a smaller ship with excellent service and good food. We had only cruised on Oceania before and thought that this line would be comparable. We were sorely mistaken. Arranging air travel was difficult. Their agents wanted to do nothing about changing seats or upgrading. The ship was tired and dated. The furniture in the cabin was stained and scuffed. The ship is going to be overhauled in a few months and it is certainly time. The largest negative was the food. The quality was poor and service inconsistent. The worst surprise was that the buffet food was not served by staff-diners helped themselves. Some with no attention to being hygienic. The food was cold and overcooked, especially any fish on the menu. Eating breakfast and lunch in the dining room was an option but service was terrible. The speciality restaurants were quite good but food in the the main dining room was inconsistent. The cruise was Mayan themed which was the biggest draw for us. So we were also very disappointed that the guest lecturer from the Smithsonian Institute did not turn up and no replacement was found. No compensation offered either! The excursions were fine but guides were mixed as to knowledge. Overall this was nothing like the luxury, food quality and service that we experienced before. Prices were high even taking into account that the cruise was all inclusive. We shall not be cruising on Regent again.

Cabin Review

Deluxe Suite

Cabin G

Stewards excellent. Furniture tired, cushions stained. Bathrooms very clean. Beds very comfortable.

53 Helpful Votes

Find a Seven Seas Mariner Cruise from £2,491

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.