We just returned yesterday from a 10 night sailing on the Crystal Bach, and we had the time of our lives! From our embarkation with a Crystal 'Ambassador' welcoming us 'Home' to Claire, the Fitness Director checking us in with a glass of champagne, seamless registration and introduction to our cabin, to our final moments on the sailing, it was truly divine. Crystal goes above and beyond to ensure every request is not only met, but anticipated before you even have to ask. The service and attention to detail were both impeccable, as was the food, the beverage offerings, and every facet of the sailing.
Our cabin was BEAUTIFUL! We were worried before we sailed about the size of the cabin, but they are extremely well designed, with ample space for everything (and we packed a LOT). One benefit to odd-numbered cabins on this particular sailing, was that we were rarely blocked by another river boat and almost always had an open view of the water, or our port. However, I cannot say this would be the same on any other sailing...so keep that in mind.
We had absolute confidence in Captain Hans' leadership, and he ran a tight ship, while still being extremely personable and friendly with guests and encouraging his team to do the same. The entire Crew could not have been more professional, while also being engaging. They took the time to get to know each and every guest...bartenders and Palm Court staff, from our first cocktail knew our names, and specifically how we liked our libations. Dining and culinary staff made each and every meal a joy and a delicious delight. We were hesitant upon hearing that breakfast and lunch would be served buffet style in Waterside (Room Service and the Bistro had full service with limited, but delicious offerings, in addition to an all day spread that could easily suffice for a meal). However, the Chef went above and beyond in ensuring that it NEVER became repetitive - even the salad buffet offerings and desserts completely varied each and every day. For two people that hate buffets as a byproduct of having to dine at far too many of them at conferences in our professional lives, we were actually excited to see what was going to be offered each meal. It never became monotonous...not even remotely. The servers were outstanding, ensuring our wine and water glasses were never empty, and would bring you anything else desired, including coffee and tea service post-meal.
See above - but the short answer, is that our cabin was stunning, exceptionally designed aesthetically and offered ample storage, never feeling cramped (which we were worried about). We absolutely loved it, and appreciated the extra space in the room in lieu of a proper balcony, considering the weather would have made being out on a balcony prohibitive. When we wanted a balcony or outdoor experience, we lowered the full length window, and our entire room turned into a balcony!
We wouldn't change a thing about our room, or room selection...
We took the full day to Heidelberg Castle and Old Town and loved, loved, loved it. Not to be missed!