If it were not for bartenders Renford Williams, Ray (from the Philippines), bar manager Mr. Franklyn, and my cabin attendant; this would have been the worst cruise I have been on with RCCL. Only these employees (especially Mr. Williams) went out of their way to make my cruise as comfortable as possible. In fact, Mr. Williams (during his breaks) attempted to find the Next Cruise employee to help me when I told him of my aborted efforts below. Instead of relaxing, Mr. Williams tried to help a passenger – me. That type of dedication is not typical of RCCL employees and I was greatly impressed. But then there was the mess. Where to start?
I had surgery last summer and still walk with a cane. When we checked in at Miami the staff took our picture and gave us our key. We walked to the ship and tried to enter. The key (both my wife's and mine) did not work and we were not allow to fully enter the ship. We were told to wait in the hour plus line by the ship cruise desk. Eventually we were told it would be quicker if we left the ship and went to the entrance again to get new keys. We did but by the time I returned to the ship I was so tired and sore that all I could do was lay down for hours – a horrible start.
The weather on this cruise was unusually cold. As a Diamond Plus member, I am fully aware this is not within RCCL’s rectification capabilities. However, the stateroom (#8630) was not set to accommodate for these conditions. The first 36 hours of the cruise found my wife and I in Siberia – freezing cold in our room. We were required to keep the balcony door open simply to allow the ambient air (about 15 degrees C) to warm the room. The second day we had maintenance come to adjust the temperature and they worked on the regulator. Quickly we became comfortable, then toasty, then hot, then steaming like a summer in the Caribbean. Once again it became necessary to open the door to the balcony; but now to cool off. After 2 maintenance attempts to fix the problem, it was not until the last night (after leaving Key West when the ambient temperature was a wonderful 26 degrees C) that we had a descent night’s sleep.