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Norwegian Gem Review

4.0 / 5.0
Editor Rating
2467 reviews
9 Awards

Cruise From Hell!

Review for Norwegian Gem to Transatlantic
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First Time Cruiser

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Nov 2009
Cabin: Balcony

Food and Service: Food Quality was generally Average to poor. Hot food was served cold most of the time. Critical food items such as sauces and meats were just warm. This concerns me cause bacteria can build at warm temperatures. Portions were very small food was bland and at times disgusting. The service staff for the most part were not trained. Service was slow to no existent at times. Service was diner style. No service from the left with the left hand. Usually an elbow across your face and water being dripped across your plate and the table. Tex-Mex restaurant was terrible... 2 1/2 hours and never got to dessert. Service terrible. When food finally arrived they tried to put it on the table. I advised the waitress that she need to clear the table first before serving the next course.

Cabin: Very nice. Clean. Nice floor plan. Excellent room steward. Dislike sliding door opening by itself. Even with a board wedged in the handle.

Professional Entertainment: Good most nights

Cabin Review


Cabin BC

Nice layout plenty of storage both in cabin and bathroom. Balcony nice but door latching is broken on many doors causing the doors to slide open at anytime. This was common with many balcony cabins. This was especially annoying at night with seas of 20 - 30 ft and high winds. I felt like I was in a hurricane when the door would slide open.

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