Our stateroom toilet did not work for 4 days. Had to go down 2 floors to use the public restroom. Our stateroom phone did not work for 4 days. Glad we didn't have an emergency!! Extremely poor customer service from gentleman at desk regarding these issues. 150 words would not be enough to describe my dissatisfaction with how these issues were addressed, not to mention the poor quality of cleaning of our room.(and only 2 towel animals, which I line up on every cruise I am on and take a picture of them all on the last day. This is a petty thing I know but still worth mentioning) This ship is in need to attention. She is tired looking. She also needs more staffing to attend to the needs of her passengers and also the needs of her public areas. The women's restroom but the pool deck was especially horrible. On a positive note I enjoyed the entertainment provided on the ship. The cruise director was wonderful. The meals were very good and the main dining attendants were excellent. This is not my first cruise and I have cruised on Royal Caribbean before as well. I have always been very happy with our rooms, the service and the ships.