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Emerald Princess Review

4.5 / 5.0
Editor Rating
1669 reviews
7 Awards

Carnival Trying to Make All Cruise Lines the Same?

Review for Emerald Princess to South America
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OkayApril
10+ Cruises • Age 70s

Rating by category

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Additional details

Sail Date: Mar 2018
Cabin: Balcony

Never again! Have sailed many times with Holland America, and also with Cunard and Viking. First time with Princess - and this will be the last time, also. Many Princess cruisers said this was not like previous cruises - much worse - and think it may be Carnival Corporation's doing.

Terribly disorganized ship, inedible (literally inedible!) food served in dining room, staff bickering (especially kitchen staff - shouted arguments), front office staff inefficiency and

uselessness, and HORRIBLE Disembarkation experience (Princess' fault - NOT U.S. Customs' fault, as Princess staff tried to blame). ALMOST FOUR (4!!!) HOURS STANDING AWAITING CLEARANCE!!! SOME PEOPLE MISSED FLIGHTS. THIS WAS PRINCESS LINES' FAULT - NOT CUSTOMS' FAULT, AS THE PRINCESS LINE STAFF TRIED TO BLAME. If Customs is slow, then we should have been provide a comfortable place to wait - such as a dining room - instead of being forced to wait, initially, in a space which did not have enough seats for everyone (1.5 hours standing) and then outside on concrete standing in line for another 2 hours!!! Additionally, the announcements which were made by ship's services were not informative at all.

Cabin Review

Balcony

Cabin was fine - the rest of the cruise, not so much.

3 Helpful Votes

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