Cabin was VERY small for the price, beds were uncomfortable and had wood frame in between mattresses that you had to sleep on!  Injured my back.  The pullout foam couch was more comfortable than the bed!

Balcony was poor, needed repair and was always caked with salt because they did not clean.

Cruise did not go to Naha as scheduled.  They changed the port without telling us in advance.  There was no weather, mechanical malfunction or reason to change, but they did anyway.  Pre-Booked tours were now worthless and they refused to reimburse the cost.  

Instead we went to a completely different island and they even changed the time!

For the new port Ishigaki the excursion was TERRIBLE.  3 out of the 5 stops were at stores the cruise or tour company had an agreement with for a percentage of the profits.  I do not pay for an excursion to go to an over priced tourist trap of a store so they can make money!  

We compared the prices and they were anywhere from 50% to 120% higher than comparable items at non-cruise mandated stops.

Naha

This location was a bit better, but again the time was different from the time we booked with the cruise line.  Private tours were worthless due to the time change so we had to take the ship provided tour.

VERY poor tour.  The cruise line only gave tour company 1 hour 20 minutes to see the entire museum!  This is normally an all day excursion.

Here are just a few of the problems we experienced:

- i paid my gratuities in cash directly to the cruise employees (which was verified), but they would not let me leave the ship until i also paid their automatic gratuity, which is not required under the contract (passage terms).- Dirty salty balcony (not washed regularly like other cruise lines)

- very few activities on the ship compared to other cruises we have been on.

SuperStar Virgo Review

*** HORRIBLE cruise; Star Cruises and Virgo were our worst cruise EVER!

Rating by category

Additional details

Cabin Review

Find a cruise