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Viking Osfrid Cruise Review
0.0 / 5.0
Cruise Critic Editor Rating
39 Reviews

Terrible journey due to mechanical problems

Viking Osfrid Cruise Review by zhuanghu

4 people found this helpful
Trip Details
  • Sail Date: Apr 2018
  • Destination: Europe River
  • Cabin Type: Veranda

My wife and I booked the Portugal's Rive of Gold (booking No 483693). We flied 21 hours from Australia to join the river cruise. On the first embarkation day, we were told that one of the engine failed. As a result, the river cruise turned into coach tours, and the ship Osfrid became our hotel. At first, a coach took us to Caldas De regos, a Portugal small town where the ship had docked. On the following days, we had to travel on the winding hill road 4 to 7 hours a day, and hurried back to sleep in the vessel. One day, the coach's air-condition stopped working at the inside temperature as hot as 84'F(29"C). We were very sick while one guest started vomiting. Meanwhile our veranda cabin 203 was on the middle deck, diesel stink and engine noise annoyed us all the times. We are totally dissatisfied with this cruise, and request for compensation. Although the manager promised at the meeting that their customer relations would contact us on this issue soon, we have not heard from them. We sent an email to Viking, there is no any response.


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Cabin Review

Veranda
Cabin A 203

The cabin is filled with diesel smell and engine noise. The balcony door is too old to lock properly, that causes the air-condition stopping.


Port & Shore Excursion Reviews


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zhuanghu
1 Reviews Written
4 Helpful Votes
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