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Serenade of the Seas Review

4.5 / 5.0
Editor Rating
1605 reviews
12 Awards

Hard-working staff *10*: poor management *-5*

Review for Serenade of the Seas to Transatlantic
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48Tweeter
10+ Cruises • Age 70s

Rating by category

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Additional details

Sail Date: Apr 2018
Cabin: Interior

Service staff in general are hard-working, cheerful, and concerned about providing a pleasant trip. We found some managers less thoughtful, sometimes uninterested. There were stupid mistakes like running out of Purell and not being able to find a spare for over 2 hours- that's a managerial error. Moving the dispenser is not a solution. F&B staff should check the coffee machine before Diamond cocktail hour begins. It happens every day, so why don't they learn.

Everywhere on the ship the sound system was too loud, especially in the evenings. We went to the "service" desk, but no one ever changed the volume or to our knowledge, even checked. It drove us out of the bars and lounges and when I explained that to mgmt, someone just laughed.

The guests were walking around in outdoor jackets and scarves, they didn't reduce the air-conditioning, so we went back to our rooms where we could control the temperature.

Cabin Review

Interior

Cabin 4V

Immaculate. Foster Allan can make a room look neat in seconds. Like many other places on the ship, the cabin could use a dab of touch-up paint, but it was comfortable and we could control the temperature.

Plenty of storage areas.

Port Reviews

Brugge (Bruges)

One of the most beautiful places I have been.

Amsterdam

Excursion might be a good idea here. The old Amsterdam is gone and now this is a busy, crowded city - still beautiful, but busy, busy, busy.

Cobh (Cork)

Not every port is a wonderful diamond. Some are just another place to look around.

Ponta Delgada

Interesting place where they have made the curbs and sidewalks partly of lava. Cordial people, but it was pretty windy the day we were there, and it deserves a visit during warmer weather, when it might be delightful.

Fort Lauderdale (Port Everglades)

It's a city you pass through trying to get to the boat on time. Actually, parts of it are lovely, but that was not why we were there that day.

1 Helpful Vote

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