Serenade of the Seas Review
Hard-working staff *10*: poor management *-5*
Rating by category
Additional details
Service staff in general are hard-working, cheerful, and concerned about providing a pleasant trip. We found some managers less thoughtful, sometimes uninterested. There were stupid mistakes like running out of Purell and not being able to find a spare for over 2 hours- that's a managerial error. Moving the dispenser is not a solution. F&B staff should check the coffee machine before Diamond cocktail hour begins. It happens every day, so why don't they learn.
Everywhere on the ship the sound system was too loud, especially in the evenings. We went to the "service" desk, but no one ever changed the volume or to our knowledge, even checked. It drove us out of the bars and lounges and when I explained that to mgmt, someone just laughed.
The guests were walking around in outdoor jackets and scarves, they didn't reduce the air-conditioning, so we went back to our rooms where we could control the temperature.
Cabin Review
Interior
Immaculate. Foster Allan can make a room look neat in seconds. Like many other places on the ship, the cabin could use a dab of touch-up paint, but it was comfortable and we could control the temperature.
Plenty of storage areas.
Port Reviews
Amsterdam
Excursion might be a good idea here. The old Amsterdam is gone and now this is a busy, crowded city - still beautiful, but busy, busy, busy.
Cobh (Cork)
Not every port is a wonderful diamond. Some are just another place to look around.
Ponta Delgada
Interesting place where they have made the curbs and sidewalks partly of lava. Cordial people, but it was pretty windy the day we were there, and it deserves a visit during warmer weather, when it might be delightful.