For our 4th trip with Viking (1 on the river and 2 on the ocean) we decided for a 2 weeks cruise between Budapest and Amsterdam on board of Viking Lif. Our expectations were very high after our previous cruises and I am not very happy to say that Grand European Tour on Viking Lif was a mixture between far above and far below what we expected. But I gave the score for this trip just because of the amazing staff on board.
The restaurant was quite different this trip The new waiters of Viking need to learn that a joke (sometimes a little bit too childish) can’t cover the lack of manners or the mediocre quality of food. In our previous cruise we enjoyed so much the dinner on the Aquavit terrace but this time we needed to book a table. One evening, when the terrace was empty, we wanted to have dinner there but a very rude barman sent us back to the restaurant mentioning the fact that we need a reservation…for an empty terrace? What a joke!
Another issue with the bad itinerary planning was that, due to the presence of another two Viking ship doing the same cruise, we were always late, and I am not talking about minutes, I am talking about hours. What’s the point booking before boarding the ship excursion when most of them were cancelled due to the delays and the refund was in credit to spend on board and not money back to my account. Unacceptable! Reading on line the itinerary and experience the actual cruise is something different; in some ports (Melk, Bamberg) we stopped only 30minutes (enough for the excursions to start) while in other we didn’t stop at all: we stopped in Ryth instead of Nuremberg, Dordrecht instead of Kinderdik. So, if you don’t book an excursion with Viking no chance to visit cities by yourself.
We had a veranda cabin: nice, spacious with a beautiful balcony just to enjoy the amazing landscape on the Danube and Rhine. Unfortunately, Viking “took care” to destroy our plans and in almost all ports the only view we had was another ship, another balcony. Viking is very proud about how many ship are sailing in the world but this big number brought a drop in the quality of passenger’s experience. What’s the point to spend a lot of money for a cabin when the only view was another ship?
The cabin was always extremely clean and our room attendant Marina from Romania was amazing. Unfortunately, one day she was free and somebody else replaced her and the difference was more than visible.