Astoria Review

3.0 / 5.0
0 reviews

Spoilt by the arrogance of their staff and their inability to resolve mistakes.

Review for the British Isles & Western Europe Cruise on Astoria
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TheLovelyB
2-5 Cruises • Age 70s

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Sail Date: Apr 2018

I thought it would be a wonderful way to visit so many far away and interesting places.

Indeed overall the cruise delivered its promise and we did enjoy the wonderful places we visited. In general the staff were great and did a fantastic job. The entertainment was great at times and OK at others.

The drinks plus package we paid almost £30.00 a head for was a rip off. They did not have 3 of the 6 wines advertised and although I complained on the very first day and was told this would be dealt with, it never was. I assumed I would be contacted and compensated but this did not happen and I sent an email to Cruise and Maritime and their final response, after much excusing and explanation, was, "Whilst we apologise for the dissatisfaction caused, unfortunately there is nothing further we can add at this stage".

Cabin Review

Cabin unknown

We had three cabins in all. One inundated by smoke and the next one flooded.

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