Norwegian Gem Review

Constant overcharging

Review for the Bahamas Cruise on Norwegian Gem
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ryg4
2-5 Cruises • Age 50s

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Sail Date: Jun 2018
Cabin: Balcony

So within the first day, we got into our room & were ready to start our vacation, we swiped in it was fine. However, after leaving to explore the ship we returned and could not get into the room with our cards. We went down to Guest Services who promised it to be fixed. However after over an hour it had become a fight between the carpenter, security, and guest services who was in charge of fixing our door. In the same trip to guest services I purchased a caps & corks package for my daughter and a soda package. However, every single day I was charged for the beers my daughter was drinking out with friends the night before. The guest services would fight with me but eventually took the overcharges off. At one point, they called our room to tell us to come down and receive a complementary towel for our troubles. We went down to where there was no towel and received an attitude that they never called in the first place. Our cabin steward was amazing, however most staff was just pure mediocre. Overall dining and alcoholic beverages both could be described as hit or miss depending on where and when and made by who. There wasn't a ton to do, especially considering most bars closed early and there was little to nothing for my son who was just below drinking and clubbing age. Port Canaveral was okay, we went to Cocoa Beach. Great Stirrup Cay was the best of the three as we had a cabana but the taxes put on by the ship are insane. My daughter greatly enjoyed snorkeling there as well. Nassau was very overly hyped and seemed quite dangerous in some areas on our bus tour, falsely advertised as beautiful. Days at sea were quite boring and we wanted off the boat as soon as possible.

Cabin Review

Balcony

small for a family of four, again advertised as greater than in reality. kept maintained very well by steward. nice balcony.

Port Reviews

New York (Manhattan)

we just got on the boat. the people we encountered during embarkment were wonderful and often upgraded us to be able to board first

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