We arrived on the ship and were greeted with several smiling faces. The staff were absolutely wonderful people from all over the world. From the second we arrived, they were always there happy to help and chat with us. It felt more like we were being invited into their home rather than on a cruise ship. We were gathered in the lounge which felt more like a living room than a luxury cruise lounge and given complementary cocktails. Shortly after everyone got aboard we were shown to our rooms. We learned that despite food and alcoholic drink being served on the first floor, there was no public bathroom on the first floor. The only public bathroom on the entire ship was on the top floor. Huge inconvenience considering the fact that my wife is disabled. The only way up or down the stairs was a narrow, steep flight of stairs. After dinner or presentations in the lounge, we were usually stuck standing around at the bottom of the stairs waiting for our chance to be able to ascend or descend the stairs. As far as our private cabins, they were extremely tiny. The bathroom was a shower/toilet combination that you weren’t even able to stand in with arms outstretched. The shower/toilet combination was a real inconvenience with a disabled wife I occasionally had to help in the shower. As far as entertainment went, there was none. If we were underway we typically all went to our rooms to nap or read while waiting for the next scheduled group activity. I can read and nap at home. My wife and I were pretty bored while onboard the ship and it was a common complaint from more than a few people in the group. The water went out during our stay. No one was able to shower for at least 2 days and our Skagway trip was canceled and replaced with another night in Juneau. Iv heard from other groups that the toilets didn’t work for days as well. If you can’t have a fully operational boat, maybe you should retire it. Overall, I don’t regret paying for the cruise. It was ok at best. Alaska was beautiful but I wish I had gone with a different company.