This was our 50th Anniversary trip (of a lifetime) and our 2nd Scenic River Cruise.
I was somewhat disappointed with the young lady who greeted us at the airport... no 'welcome to Scenic'.. no conversation on the bus... but found out she worked for the ground operator not Scenic. The 'official welcome' started right away as soon as we departed the bus at the ship. The greeting was so warm and welcoming.... dispelled any misgivings on the bus.
The front desk crew, under the direction of Anna were excellent. Within a day they knew our cabin number and simply handed us the key without asking. Always a welcoming smile and greeting!