What went wrong or how we were mislead: Situation #1: Silver Beverage Package - very poor service (too many trips back and forth to the table before upgrade choices are served) - Solution- have the Wine List available at each table BEFORE guests sit down. Situation #2: A mis-placed iPhone was not returned to my sister for over 24 hrs - not until a 2nd trip to the Front Desk AND a"blinking" Find My Phone iWatch app showed that said phone was close at hand - very, very "mysterious" circumstances. Solution: With the "finding/locating" of significant valued items, perhaps a Notification via Intercom would shorten the time the guest worries about what "really was going on" and/or your guests are reunited with their possessions. Situation #3: "Unspoiled Camargue" Excursion - not enough time looking/viewing the "wild" horses - as in not seeing anything remotely similar to the picture presented for the event. Most of the time was spent "exchanging glances" with a herd of steers/bulls used for arena events. Solution: schedule the excursion to include riding in these "wild" marshes. The food experiences were marvelous - The Excursions (except where noted above) were excellent - The flight connections and service to and from the airports were above reproach. The cleanliness of the room and the ship were commendable. The guides and local Viking representatives were very knowledgeable and helpful.