Empress of the Seas Review

3.0 / 5.0
0 reviews

Ship needs updating and Guest Services needs retraining

Review for Cuba Cruise on Empress of the Seas
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jbuysitall
2-5 Cruises • Age 30s

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Sail Date: Jul 2018
Cabin: Ocean View Stateroom
Traveled with children

The first night we stayed on the ship, the air conditioning was not working in our room. We had to call multiple times because the technicians were not able to fix it. On the last call to the front desk the representative was extremely rude to my wife and basically told us to deal with it because there were no other rooms available and gave us a small desk fan to cool myself, my wife and 2 daughters. Needless to say the first day was a disaster. On the second evening we put in a complaint with the manager because the heat was ridiculous and all of a sudden a room was available with AC. We then had to repack and move to the other room which I was grateful for. The other issues we had, was with our room keys. Our keys would not work to open the room nor would my daughters keys work to play in the arcade which I prepaid for. It seemed like we spent more of our vacation frustrated waiting at guest services than actually enjoying the trip the way it was intended to be enjoyed. It is rough when you do your best to save up all year to take your family on a vacation and it goes this horribly. I have traveled on Carnival, Norwegian, and now Royal Caribbean. I was under the impression that Royal Caribbean was held at a higher standard. Unfortunately, we were extremely disappointed with the condition of the ship, some of the staff and just the entire experience aboard the ship. These are just a few of the issues we experienced and I hope that someone in your organization reads this and takes action so that future travelers do not experience the nightmare we did.

Cabin Review

Ocean View Stateroom

Cabin 4N

First room the AC was broken 7670. Old and out dated. Needs maintenance and up keeping.

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