Fram Cruise Review by rnjuliescott
- Sail Date: June 2018
- Destination: Arctic
Food is only available at breakfast, lunch and dinner. There are no snacks available in the evening. As a result, I would have to remember in the morning at breakfast to take some snacks back to the room to store in the fridge. If I forgot we went hungry.
The delivery of lectures is poor. It was regularly difficult to hear in the back of the room, and it was impossible to see the screen unless you sat in the first few rows. A room with a graded floor would help avoid that problem.
The door design to the outer deck 5 is absurd. It opens right into part of the ship giving about 10 inches of clearance to get through the door when coming back inside from the front of the boat.
Apparently excursions booked at the time of booking are non refundable. This was never told to me in writing or in person when I booked the cruise over the phone. It was never written on any of the invoices from Hurtigruten. This made it very challenging during the cruise to cancel excursions, although before we left the boat we were assured that the paperwork for the cancellations was complete and that we would be receiving a refund. Our cruise finished Jun 30, and today it is July 17. After many back and forth emails, I have received a partial refund (although they insist the full refund was issued) and my husband has received nothing. It takes at least a week if not longer to hear back from them.
Hurtigruten is by far the most unprofessional company I have ever had to deal with. I have no intentions of traveling with them again in the future. The cruise industry is competitive and I have many other options.