nothing on this cruise was good it never should have sailed, food was just OK other cruise lines were much better

Our room steward Fernando greeted us when we first got there, he asked us if everything was ok and I told him that it was hot in the room, he checked the air conditioner and agreed that it was hot and he would take care of it

when we went back to the room to unpack it was still hot so I called customer service and they said they would take care of it

next we went to brush our teeth and we only had hot water so I called and told customer service

when we came back to the room after dinner there was a card on the thermostat that said the issue was resolved it was not still very hot so I called again

our first night in the room was very hot and uncomfortable 

the next day I called again and complained about 3 times, every time we went back to the room

we had to go back to the room every time we had to go to the bathroom because the men's and  ladies bathrooms by the pool either did not work or did not have water to wash our hands (that was the case every day of the cruise) each day there was either an out of order sign or under maintenance  sign put up on many of the bathrooms through out the ship

at the pool area I noticed on the bottom of my feet that there was paint speckles from the floor, and  the paint that did not seem dry 

the entire  cruise the air did not work in the room it was about 10 degrees cooler in the hallway than our room 

at one point when maintenance came to the room he said they are having problems but to keep the curtains closed at all times (what is the cense of getting a balcony room if you have to keep the curtains closed?)

on formal night we got dressed up even though it was hard because with no cold water and no air we could not cool down

I went to use the bathroom next to the dining room and used the urinal, the urinal next to me overflowed on my dress shoes I was totally disgusted 

at that point I saw  Captain Marcos and told him of my problems and concerns and he just walked away from me with out even asking me my name or my room # we were shocked to say the least, here was the Captain of the ship and I was making a complaint and he walked away

another concern that we had was the inexperience of some of the staff one time my wife ordered a Pinot Noir glass of wine and the waiter asked if she wanted an olive in it, another time she ordered from another waitress a cosmo and I ordered a Grey Goose and tonic with lime, 5 minutes later a waiter came back to get our order because she did not understand what we ordered

we had 5 nights on the ship that we had no air and no cold water one night we went to the upper decks and feel asleep on a lounge chair for a few hours just to get some sleep

the Internet that we paid for in advance did not work in our room and only seemed to work at the Internet cafe

I feel that the ship was in dry dock and not ready to sail because we had issues before we left Fort Lauderdale and that is one of the reasons we sailed late

The main reason I am making this review that all of us work very hard in our jobs no matter what we do and we like to reward our self with a vacation, we save up time, money, plan who is going to take care of the children and the house and the pets while we are away.

Emerald Princess Review

worst cruise line ever

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