First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & Chartreuse; La Veranda ok, Pool Grill good). Enjoyed Pré dinner drinks at the various lounges.
Embarkation & disembarkation were a breeze (did our own private transfers to/from, also booked hotels of our choice Pre & Post cruise, so avoided chaos at Regent selected hotels).
Loved our Grand Suite 1015 (can hear pool deck chairs & running every now & then; though not enough to really bother us)!
Majority of staff were friendly & helpful. There were quite a number of crew members who ignored us walking by, no greeting, no eye contact. We’re they afraid we were going to ask them to do something? Our room attendants & Butler were great fortunately.
Service outside our Suite fell short. Are they understaffed or undertrained or inefficient? After embarking, tried to have lunch at La Veranda. Absolute mayhem! Ended up at the Pool Grill.
Going to La Veranda for breakfast was always an ordeal. Empty tables but none ready. Have to stand & wait several minutes for someone to come over & help us find a table. Coffee refills slow.
We mostly ate dinner in the Specialty restaurants to avoid the bedlam at La Veranda, Sette Mari & Compass Rose. Half the time, we’d show up at Pacific Rim or Prime 7 or Chartreuse and no one will be at the reception podium. Have to stand and wait. Same at the Constellation theater, have to wait for drinks server to take our order. We finally got smart & would stop at the Explorer Lounge to get our drinks & would take them into the theater. A lot of waiting for service, not good.
Entertainment was ok. Lounge music quite boring. Didn’t go to any lectures since topics were not interesting to us.
Shore excursions were well run. Tour guides were mostly ok.
Very nice spa. They messed up my husband’s massage appointment which we booked 3 weeks in advance - he was not on the schedule. He had to take a different day; no attempt on Canyon Ranch’s part to give us any remuneration for the inconvenience. The manager did apologize profusely.
We are loyal Crystal cruisers so we’re always comparing our Regent experience to Crystal’s. Explorer being a new ship wins on facilities hands-down. Crystal’s service & entertainment are so much better. Food quality are comparable but I thought Crystal had better buffets. We do have a RSSC Navigator cruise booked for January 2020 just because we were looking for a cruise that circumnavigated Australia. Having second thoughts about it now. They better have excellent service because Navigator certainly will not have facilities like Explorer’s.
Loved it! To avoid noise from pool deck above, maybe go for the Grand Suites on Deck 9.