I give this a 3 for neutral...
This was a bucket list trip for us. We chose this trip so that we could get a taste of the cities that are advertised on this journey. There were many wonderful things we saw but most of all made great friends along the way...
Before embarkation, we chose the Viking Prague extension on the front end of the trip. We flew business class so upon arriving in Prague we were able to get through Customs in 10 minutes. We were greeted by a Viking representative but told we would have to wait for the other 6 couples that were going though customs. After an hour and a half of waiting, we chose to take a cab to the hotel instead.