American Splendor (formerly America) Review

4.0 / 5.0
136 reviews

The trip from hell!

Review for North America River Cruise on American Splendor (formerly America)
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vsalamy
2-5 Cruises • Age 70s

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Additional details

Sail Date: Aug 2018

American Cruise Line Complaint List

1. Four of us took this cruise line for the Mississippi River Cruise. Upon arrival in my room, the bathroom draws were dirty with long dark hairs and tissues that contained makeup residue. I asked for it to be cleaned. The second day my room was not cleaned when I returned to port. The bathroom had not been touched and used bath towels were still on the floor. I asked the Cruise Manager to have it cleaned and he said he did not have anyone because the cleaning staff is finished at 2PM. This was 3:30 PM. I asked how often the bedding is changed and was told only when necessary. The balcony was filthy with bird droppings, and soot on the chairs and table and spider webs on the railings. It took three days before it was cleaned. There were no outside privacy barriers in place between suites. They attached the canvas barriers on day 5.

2. On the second day the toilet overflowed and water surged into the room. They had to wetvac and use dehumidifiers to contain and control it. When asked what happened we were told “this happens often.” We had to stay out of our rooms for the whole day.

Cabin Review

Cabin deluxe

Dated decor, dirty, and dull.

13 Helpful Votes
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