Carnival Magic Review

4.0 / 5.0
1,506 reviews

Appalling Customer Service

Review for the Eastern Caribbean Cruise on Carnival Magic
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mikeyj25
10+ Cruises • Age 40s

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Sail Date: Aug 2018
Cabin: Interior

We did a back to back Cruise leaving on 4th Aug

If long queues for food, overcrowded swimming pools, woeful organisation, rude staff, and constant sales pitches are you thing, then carnival magic is for you

Let’s start with food.... the minimum amount of time we’ve had to wait in line for the breakfast buffet was 30 minutes. Yes 30 minutes for a lousy piece of bacon and undercooked sausage. This is solely down to the woeful organisation and layout of the food selection. (I.e only one dish of bacon, pancakes out at a time meaning waits every time they are replenished). Other far bigger ships manage the buffet sections with far greater efficiency, and when fed back to the buffet supervisor, the standard carnival ‘we don’t give a crap’ response was given.

Cabin Review

Interior

Cabin 4H

Comfortable and cosy but walls were paper thin - frequently awoken by noisy guests and hoovering at stupid o’clock

7 Helpful Votes
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