We were on a pre cruise and post cruise trip for the Alaskan trip. The ship was average, dining room service was awful. The waiter constantly brought the wrong food, under cooked food or failed to bring the items we ordered. Everyone we talked to on this cruise said they had same issues with the dining room service. Each night there were only two optional entrees to order, the rest were the same items every night. The room was fine, everything worked properly Room steward was good, nothing above average.Entertainment was average. The captain did a great job communicating and showing us an awesome view of Hubbard Glacier. Embarkation and debarkation was average.We generally like the larger ships but we took this cruise for the itinerary. We took a Baltic cruise in May on the sister ship Brilliance and found everything on that cruise to be exceptional. The friendly staff added to the cruise. Can't say the same for the Radiance Crew.