The issue that I have experienced was: This being our 5th/6th RCI cruise we know what to expect generally and that is why we like to cruise with them.
Due to the circumstances not highlighted in advance to us, many of the services provided were either not available or changed for the worst etc.
Examples are -
Pleasant but the virtual balcony was a waste of time due to it either not working or the clarity of what you could see was almost undecipherable.