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Crystal Mozart Review

5.0 / 5.0
Editor Rating
40 reviews
2 Awards

Great trip but Crystal not forthcoming about itinerary changes due to drought

Review for Crystal Mozart to Europe
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bash71
2-5 Cruises • Age 70s

Rating by category

Cabin
Embarkation
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Public Rooms
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Additional details

Sail Date: Aug 2018
Cabin: Suite with Fixed Window

This was our first river cruise and we looked forward to the ease of river cruising: seeing many ports without the hassle of driving/packing and unpacking. However, due to the water shortage on the Danube, this ease of travel was not delivered. We were forced to bus to two destinations and pack a small overnight bag. Crystal put us up in a four star hotel and gave us a food allowance but we also had to endure a long bus ride between Vienna and Budapest and back. This is not the fault of Crystal but they were not forthcoming about the problem when asked prior to leaving for the cruise. I should add Crystal's lack of transparency was in contrast to Viking Cruise Line which had a website devoted to itinerary changes due to the drought. Many passengers were unhappy with the abrupt change of plans. I think if it had been handled more honestly, the passengers would have adjusted more easily and been happier..

On the other hand, the Mozart delivered on many aspects of the trip. The crew was fantastic. They were always pleasant, smiling and helpful. The food was quite good and plentiful with lots of options. Our cabin was quite nice and well-equipped with a comfortable bed, seating area, a large screen TV and an unending supply of wine, soda and water. The tours for the most part were informative and entertaining, conducted by knowledgeable local people. My only criticism is they should have offered a few more openings for some of the popular bike tours which booked up early. The special event in Budapest was a knockout.

Cabin Review

Suite with Fixed Window

We had the lowest level of cabin but were still quite happy with it. We did not have a movable window which would have been a plus, but all we had to do was go to the public rooms to catch the view. The bed was great. We slept well every night. Our maid and butler were always available to help us with anything we needed.

18 Helpful Votes

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