Empress of the Seas Review

3.0 / 5.0
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Key West & Cuba

Review for Cuba Cruise on Empress of the Seas
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ss396sport
10+ Cruises • Age 60s

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Sail Date: Aug 2018

This was not our first cruise, and we chose this particular cruise over Norwegian which offered significantly more amenities included at no charge because it had an extra day in port at Havana.

Our overall experience was average. This ship doesn't have many of the amenities that many other ships have but on a positive note it is much smaller and easier to get around. This was our first sailing on Royal and we did not find it to be better than any other Iine that we have cruised on.

This will also be our last sailing on Royal and here is why. With less than 2 weeks until our sail date we received an email stating that the itinerary had been changed and the ship would not be calling on Key West. Additionally, the email claimed that as a result of the itinerary change, the system blanket cancelled ALL shore excursions and refunded the payments of such back to the method originally used to pay for them. To say that I was disappointed would be an understatement as we had not visited Key West in more than 20 years and this being our 25th wedding anniversary we were looking forward to visiting again. I called Royal to try b and learn what had happened. I spent more than 2 hours on the phone, more than 75% of that time on hold, and after all that time the only thing that I learned was the supposedly something was wrong with the message and the ship would indeed still call on Key West. It took almost 36 hours before shore excursions became available again for Key West on the Royal website and in my case I was able to re-book the exact same shore excursion with the astonishing "priveledge" of paying 38% more for it!

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